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- Managed IT Services
- IT Optimization
- IT Security
- IT Audit
Managed IT Services
Clear answers to better understand how managed services work.
What are IT managed services?
It’s a turnkey solution for managing all your daily technologies. Rather than reacting to problems as they arise, a dedicated IT team handles monitoring, maintenance, user support, and security… preventively and continuously. You have a certified team by your side, without having to manage hiring or emergencies.
Do managed services replace an in-house IT employee?
Yes, in most cases. We act as your dedicated IT team. You benefit from comprehensive expertise (support, maintenance, cybersecurity, consulting) without having to manage hiring, training, or absences.
Do I retain control over my IT decisions?
Absolutely. We support you with transparency and structure, but you always remain in control of the decisions. Our recommendations are clear, budgeted, and aligned with your business objectives.
Do your services include cybersecurity?
Yes, we have 3 options. Cybersecurity is integrated into our approach: access management, updates, monitoring, backups, awareness… Your IT is protected end-to-end, without complex additions.
How do your follow-ups with management work?
We adapt to your pace. Regular meetings (weekly, bi-monthly, or monthly) allow for priority adjustments, and a quarterly or annual strategic review aligns your IT with your growth projects.
Are managed services suitable for SME needs?
Yes. Our services are designed for SMEs that don’t always have the resources to hire a full IT team. We adapt to your structure, your existing tools, and your business reality. You benefit from the expertise of a certified team.
Why choose IT managed services rather than on-demand service?
Because preventing costs less than repairing. With a fixed monthly rate, you avoid unforeseen events and emergency fees. In addition, preventive maintenance and continuous monitoring ensure high-performing, stable, and well-protected systems.
IT Optimization
Everything you need to know to modernize your IT
What does “optimizing my IT” actually mean?
It means simplifying, automating, and modernizing. We eliminate unnecessary manual processes, activate tools you already own (like M365, Teams, SharePoint), and improve the fluidity of your operations.
Why should I optimize my network if it's already working?
Because a network that “works” is not necessarily high-performing. Optimization allows for gains in speed, stability, security, and efficiency — which has a direct impact on your teams’ productivity.
Why should we switch to a modern office environment?
Because flexibility, security, and productivity can no longer wait. A modern environment allows you to work from anywhere, collaborate in real-time, and evolve your tools at the pace of your business.
Is Copilot really useful for an SME?
Yes, and that’s where it has the most impact. In an SME, every efficiency gain counts. Copilot allows you to automate recurring tasks, generate content, summarize exchanges, and improve decision-making.
IT Security
Clear answers to better protect your SME
Why are SMEs so targeted by cyberattacks?
SMEs often have fewer resources to protect themselves and are perceived as more accessible targets. Hackers know that a well-placed phishing email or a weak password can be enough to compromise an entire infrastructure. And since many SMEs work with larger companies, they can also serve as a gateway to more lucrative targets.
How do I know if my company is vulnerable to cyberattacks?
A personalized analysis of your IT environment can detect real vulnerabilities, assess your risk level, and build a clear picture of the situation. This is the starting point for effectively securing your business.
What are the first signs of a cyberattack?
A sudden system slowdown, inaccessible files, ransom demands, or unusual connections are typical signs. Affected devices must be immediately disconnected, and a cybersecurity expert contacted.
How much can a cyberattack cost an SME?
Between $50,000 and $800,000 in Quebec, including data recovery, business interruption, fines (e.g., Bill 25), legal fees, crisis communication, equipment replacement, and post-incident investments.
What are the most common cybersecurity mistakes?
Clicking on a phishing link, reusing a weak password, sending a file to the wrong person… These errors are avoidable with a strong cybersecurity culture and continuous training.
How can I effectively train my employees in cybersecurity?
It requires combining phishing simulations, clear rules (passwords, access), MFA, and easy-to-use tools. Continuous training and management involvement are essential for building a sustainable culture.
How does cybersecurity help me comply with Bill 25?
Bill 25 requires: data encryption, rigorous access management, employee training, system updates, and clear policies for personal devices (BYOD). Well-implemented cybersecurity supports your compliance.
Is cybersecurity really a good investment for an SME?
Yes, because it limits interruptions, reduces long-term costs, improves productivity, and protects your reputation. A protected SME works better, more calmly… and avoids major losses.
Does Grav-ITI support me after implementing security solutions?
Yes. Cybersecurity is a continuous process. Our experts provide follow-up, adjust protections according to your needs, and inform you of progress made. You have peace of mind, at all times.
IT Audit
Clear answers to better understand the usefulness of an IT audit.
What is the purpose of an IT audit if everything seems to be working well?
An audit allows you to see beyond appearances. Even if everything works on the surface, there may be flaws, inefficiencies, or latent risks. The audit gives you a clear and objective view of your environment, before a costly problem arises.
Is the audit technical or management-oriented?
Both. We analyze technical aspects (security, performance, backups…) and strategic aspects (alignment with your objectives, productivity, compliance). Everything is presented to you clearly, without jargon.
Do you offer solutions after the audit?
Yes. The audit includes a report with concrete recommendations, categorized by priority, impact, and estimated budget. You can then implement them with us, with another partner, or internally.
How long does an IT audit take?
It depends on the size and complexity of your environment. But generally, the audit is completed in a few days, and the report is delivered quickly thereafter. Our goal is to provide you with clear answers, without delaying your operations.
Can the audit help us prioritize our IT investments?
Yes. The audit is not meant to “make a list of problems.” It gives you a clear vision of priorities, with recommendations categorized by urgency level, impact, and budget. It’s an excellent tool for planning your technological investments strategically and profitably.
Will the IT audit slow down my operations?
No. The audit is fast, discreet, and does not interrupt your activities. Our experts analyze your environment without disrupting your operations, then present you with a clear report, without jargon. And most importantly, we support you in implementing solutions, step by step, according to your priorities and pace.