1. About the Position
Are you looking for an exciting job in the IT field?
Do you want flexibility, autonomy, and a good work-life balance?
Are you proud of your expertise and want to share it with our clients?
Your place is definitely at Grav-ITI; we have an IT technician position at the help desk.
2. The Ideal Candidate
Are you passionate about IT and want your work to have a real impact? At Grav-ITI, you won’t just be a technician. You are a key player in our clients’ success. You will thrive in a committed team where your rigor and expertise are recognized, valued, and constantly developed.
3. Benefits
By joining our team, you will shine by supporting SME leaders in their challenges. Your mandates will be diverse, and your achievements will be tangible. Moreover, you will gain recognition from clients who, thanks to you, can focus on growing their business.
- A relaxed work atmosphere and guaranteed fun!
- $50,000 to $80,000 per year
- 4 weeks of vacation
- Group insurance
- RRSP with employer contribution
- Hybrid work
- Paid cell phone
- Work-related travel expenses paid
- Paid lunch when on the road
- Corporate and social events: conferences, team-building activities, etc.
- Flexible work schedule to adapt to everyone’s needs and reality
4. Main Responsibilities
- Provide Level 1 and 2 support from the call center
- Travel to client sites for problem resolution when required
- Manage and coordinate resources during incidents
- Monitor backups and apply corrections
- Monitor our clients’ systems via monitoring tools and apply corrections
- Participate in the development of IT procedures and technical documentation
- Update our clients’ systems and applications
- Propose IT solutions to clients for recurring problems
5. Training
- Training: DEP, AEC, or DEC in IT
6. Experience
Accumulate three (3) or more years of relevant experience:
- In the IT consulting sector
- In a technical support help desk
- In a multi-client environment
7. Technical Skills
Excellent command of…
- Windows 11 and its services
- […] 1st level user support
- o Printing issues
- o Hardware diagnostics
- o Office/productivity suite
- o Event Viewer
- […] recurring 2nd level tasks
- o Password reset
- o Access rights
- o Account creation
- o etc.
Good knowledge of…
- […] Microsoft environments (AD, RDS, Windows Server, etc.)
- […] Microsoft 365 solutions (Exchange Online, SharePoint Online, Azure AD)
Basic knowledge of…
- […] networking (local network, VPN, routing, VLAN, DHCP, DNS, TCP/IP, SMTP, etc.)
- […] virtualization solutions (VMware)
- […] Microsoft modern workplace solutions (MS Endpoint Manager/Intune, Autopilot)
Assets:
- Knowledge of Connectwise technologies (PSA, RMM, etc.)
- Experience with the Microsoft Azure platform
- Knowledge of Fortinet technologies
- Knowledge of Acronis products
- Knowledge of Synology products
Working here is stimulating
“Working for Grav-ITI allows me to continuously expand my IT knowledge—it’s a new challenge every day! Being part of a dynamic and passionate team motivates me to excel in my professional development.”
Stéphanie Lahaie
“The team synergy – pleasant bosses who push us to excel and invest in us. Memorable Christmas parties and participation in various conferences. The diversity of clients excites me with the challenges to overcome”
Brian Ouellette
“The enthusiasm, good humor, and human quality of the entire team, and the opportunity to learn and develop new knowledge and cutting-edge technologies on the Cloud and corporate environments.”
Juan
