Why Grav-ITI?
Too many SME leaders are stuck with IT services that complicate their work instead of simplifying it. We’re here to change that.
We believe technology should never be a barrier, but a powerful lever to propel businesses toward their full potential.
Our mission is to make technology management a strategic advantage, helping Quebec SMEs go beyond simple technical solutions to adopt an innovative, scalable digital vision.
We are more than an IT service provider. We are a committed partner that simplifies technology so organizations can focus on what they do best.
Unlocking SME potential
Our role is clear! Enabling SMEs to thrive through smart, proactive management of their digital environment. We believe every business deserves:
IT solutions tailored to your reality
Neither too complex nor undersized, but designed to optimize your productivity and support your growth.
Accessible, effective cybersecurity
IT security solutions tailored to your environment to counter cyberthreats.
A dedicated technology partner
One that doesn’t just step in when something breaks down, but anticipates, optimizes, and supports you day to day.
Our vision: growth and excellence
It is not only about growing, but about maintaining a standard of excellence that enables our clients to achieve their goals.
Our leadership team
Our partners support your digital transformation
Patrick Arsenault
Patrick is responsible for operations and client service delivery. He oversees the technical support team and ensures customer satisfaction and deliverable compliance.
Eric Beauchemin
Éric drives innovation and communicates the vision for digital transformation solutions. He oversees research and development projects and business process optimization strategies.
Pierre-Paul Caron
Pierre-Paul leads business development and special projects. He also oversees all organizational needs.
A Microsoft 365 certified partner
They trust us
“For many years, this team of passionate and qualified professionals has supported us in our numerous projects. They are attentive to our needs and generous in sharing their knowledge at all technical levels. None of our questions seem trivial. Bravo to the entire team, and let’s continue this great collaboration.”
Sylvie Ducharme
IT Manager – BJC
“Reliable, up-to-date, and high-performing IT services and technological infrastructure allow us to go even further in accomplishing our mission. For nearly 10 years, Technitrick, now Grav-ITI, has supported us in defining our needs and developing appropriate and innovative solutions for our projects. To each their expertise, technology at the service of music!”
Thomas Jolicoeur
General Manager – SOPROQ
“Since we started working with Grav-ITI, our IT environment has become much more stable, efficient, and secure. Their team acts as a true strategic partner, providing daily support, constant technological watch, and tailored recommendations. It’s reassuring to know that we can count on an experienced team to evolve our IT.”
Pascal J. Darcy
IT Director – CITQ
“We have been working with this team of experts for several years and have followed them through the years and their change of identity to Grav-ITI. Grav-ITI supports us in our digital transformation in the Microsoft 365 and Azure Cloud, in addition to supporting our users daily. They are more than just a provider; they are a key partner in our success.”
Martine Trudel
J.Sonic
FAQ – Your frequently asked questions
What sets Grav-ITI apart from other MSPs (Managed Services Providers)?
Most IT firms fix technical issues. Grav-ITI focuses on what’s behind those issues. Before proposing anything, we take the time to understand your business objectives, your reality, and the challenges you face day to day. Every year, we sit down with our clients to review their priorities and see how technology can help them move forward. We believe that well-used technology should support your teams’ work, not complicate it. Our mission is to help your organization work better together through Microsoft 365 and IT.
What types of SMEs do you support?
We support SMEs in a variety of sectors such as professional services, manufacturing, and construction. We work with companies looking for an IT partner that will truly help them grow and evolve their business.
Does Grav-ITI conduct IT audits for SMEs?
Yes! An IT audit is often the first step we recommend. Before proposing anything, we need a clear picture of your current environment—what works, what slows your teams down, and what represents a risk. It’s the foundation on which we build a high-performing, stable, and secure IT environment. We also offer an audit of your Microsoft 365 environment to assess how your tools are being used and identify opportunities for improvement.
Does Grav-ITI support SMEs undergoing digital transformation in Greater Montreal and in Boisbriand?
Yes! We support SMEs in the Greater Montreal area with their digital transformation. We offer, among other things, services to optimize your Microsoft 365 environment, implement the Microsoft Modern Workplace, cybersecurity, and AI readiness. In every case, we always start with your objectives and needs to propose solutions tailored to your business reality.
What sets Grav-ITI’s managed IT services apart?
Our team knows your environment, your tools, and your business reality. When you call, you reach someone who knows what you’re talking about—no need to explain everything again every time. We handle your requests in under an hour, with an average resolution time of 4 hours. And thanks to our client portal, you always know where your request stands without having to chase anyone down. Our role is to take that off your shoulders so you can focus on what really matters for your business.
