Why are your IT service costs so unpredictable?
This month, you receive an invoice from your IT provider: $4,200. That was not planned in your budget for this month. The reason for this…
Our approach to managed IT services
We don’t just “manage your IT.” We transform it into a performance driver. Our approach is structured, agile, and designed for leaders who seek clarity, reliability, and value.
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Comprehensive IT Management
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Proactivity and Prevention
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Structured and Scalable Monitoring
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Human and Transparent Relationship
An IT management service and IT support designed for SMEs
We offer much more than managed IT services. We become YOUR business technology team.
Control over your IT costs
Our fixed-fee model offers you clear budgetary predictability. You reduce unforeseen expenses and optimize your technological investments.
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Fast and human support
Your requests are handled in less than 1 hour and resolved in an average of 4 hours, with clear and human support.
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A true partner, not just a supplier
We advise you, alert you, and align you. We are your partner for the right decisions at the right time.
User technical support (Level 1)
Workstations, emails, printers, phones, software
Infrastructure and server support (Level 2-3)
Network, DNS, virtualization, storage, backups, Microsoft 365, Microsoft Azure
Preventive maintenance and regular updates
Proactive monitoring, alerts, system optimization
Would you like to know which service is best suited to your needs?
Speak to an expert
Ensuring the stability and performance of your IT
Sustaining and supporting your IT daily, while providing rigorous and close guidance so that your technology evolves at the pace of your business.
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Needs and Constraints Analysis
Identification of objectives and constraints, audit of existing infrastructure, and assessment of risks and regulatory requirements.
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Personalized integration plan
Based on the initial assessment, we develop a personalized integration plan. This plan is created in our project office and deployed in phases, at your pace, to ensure a smooth transition and minimize interruptions.
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Deployment and Configuration
We proceed with the implementation of tools, access, support processes, and monitoring. Our experts regularly visit your premises to perform checks and preventive maintenance, ensuring the smooth operation of your systems.
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Remote Support and Maintenance
Our team of IT experts is available to provide technical support and remote maintenance, allowing for quick problem resolution without waiting for on-site intervention.
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Continuous Monitoring and Evolution
Regular follow-ups with your management and quarterly and annual strategic planning to ensure your IT evolves in sync with your business objectives.
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Scheduled preventive maintenance
We perform preventive maintenance tasks on servers and workstations to optimize performance and detect errors before they cause downtime.
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By choosing Grav-iti
You benefit from a complete and personalized IT management service without the costs associated with hiring an internal team. We are committed to protecting and optimizing your IT environment, allowing you to focus on your core business.
Featured articles on managed IT services
Explore our articles dedicated to SMEs wishing to better understand the value of managed IT services. Discover how proactive, human, and structured IT support can improve your business performance, reduce costs, and offer you lasting peace of mind.
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The 6 Criteria for IT Support that Supports Your Performance
One Monday morning, your IT systems fail. You can’t access client files. You contact your IT provider. Silence. A few hours later, a response: “We’ll…
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Is Your IT Support Firm Hindering Your Operational Performance?
On a Monday morning, your operations are supposed to run as usual. But your IT systems fail. You can’t access client files. You send an…
Frequently asked questions about managed IT services
Hesitating to delegate your IT management? Here are the questions leaders ask us most often — and our frank, straightforward answers.
Do your managed services replace an internal IT employee?
Yes, in most cases. We act as your dedicated IT team. You benefit from comprehensive expertise (support, maintenance, cybersecurity, consulting) without having to manage hiring, training, or absences.
Do I retain control over my IT decisions?
Absolutely. We support you with transparency and structure, but you always remain in control of the decisions. Our recommendations are clear, budgeted, and aligned with your business objectives.
Do your services include cybersecurity?
Yes, we have 3 options. Cybersecurity is integrated into our approach: access management, updates, monitoring, backups, awareness… Your IT is protected end-to-end, without complex additions.
How do your follow-ups with management work?
We adapt to your pace. Regular meetings (weekly, bi-monthly, or monthly) allow for priority adjustments, and a quarterly or annual strategic review aligns your IT with your growth projects.
How to choose the right managed IT service provider in Montreal?
A good IT partner is recognized by three things. Response speed, because your requests should be handled quickly, not in 48 hours. Knowledge of your reality, because you shouldn’t have to re-explain everything with every call. And proactive guidance, because you need someone who anticipates and helps you move forward. That is exactly what Grav-ITI does.
What are managed IT services?
Managed IT services involve entrusting the management of your IT environment to an external partner rather than managing it internally. It covers daily technical support, preventive maintenance, network monitoring, and updates. All within a predictable monthly package, with no bad surprises. For you, it means less time managing IT problems and more time focusing on your business.
A few figures
“Our managed services combine speed, efficiency, and customer satisfaction to propel your growth with confidence.”
90%
of customer requests are processed in less than 24 hours
85%
of customer problems are resolved upon first contact
98%
satisfied customers
Outsourcing your IT: the logical choice for your business’s growth.
Contact Grav-itiThey trust us
“Since we started working with Grav-ITI, our IT environment has become much more stable, efficient, and secure. Their team acts as a true strategic partner, providing daily support, constant technological watch, and tailored recommendations. It’s reassuring to know that we can count on an experienced team to evolve our IT.”
Pascal J. Darcy
IT Director – CITQ
“A reliable, up-to-date, and high-performing technological infrastructure allows us to go even further in achieving our mission. For nearly 10 years, Technitrick, now Grav-ITI, has supported us in defining our needs and developing appropriate and innovative solutions for our projects. To each their own expertise: technology at the service of music!”
Thomas Jolicoeur
General Manager – SOPROQ
“We have been working with this team of experts for several years and have followed them through the years and their identity change to Grav-ITI. Grav-ITI supports us in our digital transformation within the Microsoft 365 and Azure Cloud, in addition to supporting our users daily. They are more than just a supplier; they are a key partner in our success.”
Martine Trudel
J.Sonic
“For many years, this team of passionate and qualified professionals has supported us in our numerous projects. They are attentive to our needs and generous in sharing their knowledge at all technical levels. None of our questions seem trivial. Bravo to the entire team, and let’s continue this great collaboration.”
Sylvie Ducharme
IT Manager – BJC
Entrust your IT to a trusted partner
You are looking for a partner capable of understanding your challenges and aligning your IT with your business objectives. Schedule an exploratory meeting with our team. No commitment. Just a strategic conversation to see how we can help you gain performance, security, and peace of mind.